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Rathmore & District Credit Union Limited

Member Services Representative & Marketing Coordinator

Position: Member Services Representative & Marketing Coordinator

Location: Milltown and Rathmore, Co Kerry (onsite).

Salary: Competitive, depending on experience and qualifications.

About the Role

A vacancy has arisen for a full-time Member Services Representative & Marketing Coordinator to join our team at Rathmore & District Credit Union.

The successful candidate will play a key role in delivering excellent member service, supporting daily operations, and leading local marketing initiatives.

While the position will be primarily based in our Milltown office, the role requires flexibility to work in our Rathmore and Ballydesmond offices as needed.

Key Responsibilities:

Member Services & Teller Duties

• Provide a quality and efficient service to members.
• Handle cash accurately and reconcile daily balances.
• Set up and amend direct debits and standing orders per member instructions.
• Process lodgements, withdrawals, loan repayments, foreign exchange and Payzone transactions.
• Promote Credit Union products and services to members and potential members.
• Ensure member information kept on file is accurate and up to date in accordance with Data Protection and GDPR policies.
• Work always in a courteous, friendly, and professional manner, preserving confidentiality and adhering strictly to all policies and procedures of the Credit Union.
• Support members with account queries in person, by phone, email, or online.
• Assist with administrative and back-office tasks as required.
• Opening new accounts for members.
• Undertake relevant training as deemed necessary by the Credit Union.
• Undertake training as required, including lending qualifications.
• Provide cover across branch offices as needed.

Marketing Duties

• Manage and grow the Credit Union’s social media presence.
• Assist in planning and delivering community engagement and promotional campaigns.
• Contribute creative ideas to enhance brand awareness and member engagement.
• Represent the Credit Union at community and public events.
• Monitor and report on marketing activities to support strategic objectives.

(Note: A marketing qualification is desirable but not essential; full training will be provided.)

Ideal Candidate Profile

• Previous cash handling, financial services or retail experience preferred.
• Cash handling experience.
• Strong IT and administrative skills, particularly in Microsoft Office.
• Excellent attention to detail and communication skills.
• Self-motivated and able to work both independently and as part of a team.
• Experience working in a credit union/retail or financial services environment would be a distinct advantage.
• Eager to create and implement engaging social media content.
• Innovative, community-minded, and enthusiastic about marketing.
• A QFA, APA, or CUA qualification is not essential at the time of application; however, the successful candidate will be expected to work towards achieving the relevant qualification within an agreed timeframe.
• Full, clean driving licence

Essential Skills:

• Communication
• Teamwork
• Attention to detail
• Cash management
• Social media management

Please send your CV with covering email to ceo@rathmorecu.com

Closing date for receipt of applications is 31^st of October 2025.

Rathmore & District Credit Union is regulated by Central Bank of Ireland. Rathmore & District Credit Union Limited is an equal opportunities employer, and all selection decisions will be made strictly on merit.